Georgian College Jobs Barrie| Immigration Support Assistant Vacancies In Georgian College Careers @ Barrie, Canada ,Top Canada Jobs

-:Job Description:-

THIS IS A TEMPORARY REPLACEMENT POSITION FOR A BARGAINING UNIT EMPLOYEE. Terms and conditions of employment are as outlined in the Support Staff Collective Agreement.

Reporting to the Manager, International Student Engagement, the incumbent acts as the first point of contact for students with immigration inquiries or needs to determine what service/support the student needs. Specific duties include but are not limited to:

• Guiding students to the direct resources to collect additional documents or information that is required before setting up a meeting with the Student Immigration Advisor (SIA)
• Referring students to other college resources to answer their inquiry or address their needs such as Student Success Advisors, Program Coordinators, etc.
• Providing tools or resources to students (i.e. information on safety, health services, and cross-cultural transitional support, etc.)
• Providing students with documentation, and support, to set up an IRCC account
• Scheduling students to attend a group immigration session that will answer their inquiry (i.e. Study Permit, Work Permit, Post Grad Permit, or Travel Documentation sessions)
• Liaising with the internal stakeholders (i.e. RO, Program Coordinator, Co-op Consultants, etc.) on behalf of the student regarding various areas such as, admission status, progression challenges, etc.
• Scheduling appointments for the students with an SIA
• Working directly with the SIA in complex or emergency situations (i.e. if a student has no work permit and/or expired study permit) to determine next steps which may include booking an immediate appointment with an SIA
• Assisting the SIA with Head Start and immigration Information sessions (i.e. preparing documents, scheduling sessions, maintaining records, coordinating room bookings, registration and catering, etc.)
• Providing administrative assistance for international initiatives
• Entering and maintaining information in a variety of databases such as the student information system (i.e. Banner) for progression notes and letter requests, and the data management software (i.e. Clockwork, Navigate) to document student interactions
• Producing reports on student information, data and statistics
• Assisting with the development of communications, forms, and documents (i.e. Student advising flow charts, student forms, etc.)
• Identifying process gaps and/or process improvements for students needing assistance and working with the manager to implement solutions
• Providing front desk coverage as required

QUALIFICATIONS:

• Successfully completed a two-year postsecondary diploma
• A minimum of two years’ experience in a front-line customer service role providing multi-faceted service offerings
• Experience working with students and assisting clients from diverse cultural and linguistic backgrounds
• Proficiency in English and an additional language(s) such as Spanish, Mandarin, Japanese, Russian, Korean or Vietnamese to be able to provide support to international students from diverse linguistic backgrounds would be an asset
• Computer skills using the MS Office Suite
• Excellent customer service, interpersonal and communication (written and oral) skills
• Proven ability to build and maintain strong relationships with internal and external partners
• Demonstrated organizational skills with the ability to prioritize and be detail oriented while meeting deadlines
• Presentation skills
• Ability to work independently and within a team environment
• Experience in a postsecondary educational environment is an asset

Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Indigenous ancestry, racialized persons, persons with disabilities, women and members of the 2SLGBTQ+ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.

Alternate formats will be provided upon request throughout the recruitment and selection process.