Lehigh Hanson Jobs Cambridge| Customer Service Representative Vacancies In Lehigh Hanson Careers @ Cambridge, Canada ,Top Canada Jobs

AutoReqId: 16409BR

Line Of Business: RMC (Ready-Mix Concrete)

Department: Customer Services

Primary Location: Cambridge-ON

Pay Class: Salaried Non-Exempt

Job Posting:

The Role and the Company

Lehigh Hanson is North America’s leading supplier of cement, aggregates, ready mix concrete, and asphalt. We have hundreds of plants and thousands of employees working across the United States and Canada. We are also part of Heidelberg Cement Group, one of the world’s largest building materials companies.

The Customer Service Representative role is based in Cambridge ON and reports directly to the Lead Dispatcher.

What your duties and responsibilities will be:

• Respond to customer inquiries via telephone and email.

• Complete order taking process, data entry, and monitor status of distributed shipments, in addition to offering product information and pricing.

• Sell additional services by recognizing opportunities to up-sell products, explaining new features.

• Conduct pro-active outbound calls to customers to optimize/manage demand for deliveries and build positive customer experiences.

• Work in a team structured environment; collaborate with Distribution team, Sales team, and other ready-mix personnel to execute order/dispatch requirements for all projects.

• Primary point of contact for logistics or quality-related concerns with the responsibility to: – Investigate/troubleshoot issues, – Implement solutions and resolve problems, – Escalate accordingly

• Responsible for communicating changes in customer order patterns to Supervisor and Sales team

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Demonstrates a commitment to communicating and adhering to safety policies in all work environments and areas. Adheres to all Lehigh Hanson safety policies.

• Perform and supports other duties, assignments, and/or projects as required.

Qualifications

• Must have high school diploma or general education degree (GED)

• Customer service orientation and experience is an asset

• Related construction field experience is an asset

• Computer proficiency – experience with Microsoft Office and Command Concrete is an asset

Essential Abilities and Skills

• Must have excellent communication skills, both written and verbal

• Must have strong attention to detail

• Must be punctual, dependable, and committed to a high level of work ethic

• Must be able to work extended hours in a seasonal work driven market

• Ability to work under pressure in a fast-paced call center

• Ability to tactfully and professionally deal with customers both internal and external

• Excellent interpersonal skills for dealing with teammates; establish trust and relationships.

• Strong ability to multitask; simultaneously manage several projects.

• Sustainable management (i.e. compliance with laws and regulations)

• Professional competence (i.e. geographical awareness – Southwest Ontario; Kitchener, Brantford, etc.)

Work Environment

• Role operates in an office environment.

What we have to offer

• Comprehensive competitive compensation and benefits package.

Lehigh Hanson is a drug free workplace.

External candidates must be able to work in Canada without sponsorship.

Employer Statement: Lehigh Hanson welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.