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OLG Jobs Sault Ste. Marie| Manager Customer Care Vacancies In OLG Careers @ Sault Ste. Marie, Canada ,Top Canada Jobs| Remote jobs

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Job seekers in Canada country who are looking for their career in OLG. They have good opportunities to apply for OLG for Manager Customer Care  has made available job vacancies on the OLG portal. 

OLG has recently released an official notification for the recruitment of Manager Customer Care Position, Candidates whoever are interested and qualified for the candidate Manager Customer Care Position. Kindly check all the information regarding OLG Jobs in official notification.

After that apply for Manager Customer Care Jobs in OLG. But before applying please visit the official website of OLG and read the official notification.

OLG Jobs

OLG Jobs Sault Ste. Marie 2022 Manager Customer Care Jobs in Sault Ste. Marie

OLG has recently released an official notification for the recruitment for the Manager Customer Care position, candidates who are interested and eligible for the recruitment.

Check in official notification all details about Manager Customer Care job vacancies in OLG. Candidates who have educational qualification and experience for this job can apply online for OLG Jobs Vacancy 2022. The company will pay $ 53745.00 per year after selection.

Department Name OLG Jobs in Canada
Post Name Manager Customer Care
Job Type Full Time
Location Jobs in Sault Ste. Marie
Salary  Expected $53745.00 per year
Official Website https://olg.ca/
Job Category  Ontario Government Jobs, Canada

 
OLG Jobs Responsibilities And Requirements for the Post of Manager Customer Care:

The Responsibilities And Requirements For Manager Customer Care Jobs In OLG Are Detailed Below:-

-:Job Description:-

Manager Customer Care – Retailer Device
(12 month contract)
 
GAME ON – OLG needs you
 
We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.
 
We are ready to take this game to the next level and need a passionate Manager Customer Care – Retailer Device to manage the day-to-day operations of the Customer Care Retailer Device team and ensure alignment with the overall divisional strategic plan.
 
YOUR ROLE IN THE GAME
Reporting to the Senior Manager Customer Care – Retailer Device, you will be empowered to:
 
  • Manage a team of Customer Care Retailer Device Specialists, driving towards a culture of performance and continuous improvement, inspire employees to be customer obsessed and achieve their professional goals
  • Be a leader and champion of change, to continuously challenge the status quo and identify innovative opportunities to exceed business, service & customer satisfaction targets
  • Use your passion for people leadership, coaching and knowledge sharing to build and sustain successful teams and an engaged workforce
  • Manage the day-to-day operations and performance of the Customer Care Retailer Device Specialists to ensure alignment with the overall strategic plan
  • Monitor and manage KPIs and performance statistics in alignment with the strategic direction of business units and develop corrective measures to address gaps and improve performance and customer satisfaction
  • Participate in reviews to maintain and improve efficient and effective department processes and policies
  • Develop and maintain deep technical knowledge of relevant technologies and tools to serve as advisor and oversight to staff
  • Understand risks and escalation to successfully serve as point of contact for staff, both on-site and on-call (24/7/365)
  • Understand corporate policies and procedures, OLG compliance requirements as well as AGCO standards
  • Perform daily operational tasks, as needed, to support staff and times of high volume
  • Manage Lottery Retailer terminal issues including troubleshooting to resolution and/or dispatching service to a 3rd party service provider. Goal of maintaining optimal terminal availability across the province of Ontario.
  • Manage Lottery Retailer Jackpot and Daily ticket issues by assisting with reprints and cancellations according to procedures as required.
  • Lead and support partnerships with internal OLG and 3rd party service providers collaboration to ensure effective and efficient support to OLG Lottery Terminal network.
  • Support Senior Management team on Customer Care projects and initiatives, as needed
 
WHAT YOU NEED TO PLAY
Work experience: 3+ years of experience working in a medium to large sized Customer/Retailer Care business environment including progressive operational leadership responsibilities including coaching and/or people leadership experience; demonstrated experience in a performance based operational environment.
Knowledge & Skills: understanding technical troubleshooting (hardware/network) and 3rd party service dispatch operations; strong business acumen, strong knowledge of operations planning methodologies and practices including operational strategies, quality standards and customer service/retailer relations; strong understanding and technical knowledge of contact centre systems, best practices, performance measurement, quality improvement and vendor management, passionate about customer care operations and strategy execution; proficient with MS Teams, MS Dynamics, inventory management systems and CRM tools
Education: post-secondary degree in Business or equivalent combination of education, training and experience
Assets: understanding of gaming or entertainment industry, experience working a public sector or regulated environment; understanding of 3rd party vendor management and service level agreement experience
Leadership & Flexibility: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships; ability to work outside of regular business hours (including on-call rotation) in a 24 x 365 environment
Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions
Collaboration & fun: inclusive and collaborative work style while creating fun and excitement in our work
Integrity and trust: do what’s right and operate with transparency and openness
 
PERKS OF JOINING OUR TEAM
 
  • Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
  • Flexible Work Environment: to help balance both work and life
  • You Matter: family friendly work practices and hybrid work
  • Freedom to Innovate: supports new and better ways to be successful
  • Be your Authentic Self: environment that values diversity as a source of strength
  • Learning Galore: 24-7 access to robust online learning programs
  • Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
  • Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)
 
Learn about OLG – GAME ON!
 
OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.
 
The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.
 
Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
 
While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.
 
To learn more about OLG go to our website at
www.olg.ca
 
We look forward to hearing from you, interested applicants please apply online by October 18, 2022.
 
OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at
careers@olg.ca
if you require accommodation at any time throughout the hire process.
 
We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.
 

 

Apply Now

How to Apply for Manager Customer Care For OLG Jobs Sault Ste. Marie Vacancy?

  • First of all click on the Apply Now button given below.
  • Now you will reach the official website of Manager Customer Care job post.
  • Read complete details in official notification.
  • Click on Apply Online link and fill all the information correctly in Manager Customer Care Job Post application form.
  • Now you have to click on the final submission button and wait for a while.
  • Your application form will appear on your screen.
  • Take a hard copy for future use

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